3 Important Features of a Hosted PBX System

Hosted PBX service, also referred to as a virtual PBX service, makes use of the PSTN and VOIP technology. The use of virtual PBX has plenty of benefits over other systems, and comes with various functions and features. Find out about 3 important features of this type of system.

Call forwarding 

This kind of system makes Call forwarding fully transparent to a caller, and allows companies to be on-call every time. Your company phone system can be flexible enough to work about any schedule. You can get a full control over who is able to reach your organization and block particular numbers, take calls from specific callers and send other people to voice mail directly.

Auto receptionist

The auto receptionist feature determines how your clients and customers will be welcomed, and directly transfers your calls to any number. It can easily establish a setup and connect remote teams to one place, other than providing your workers with access to fax and phone features at any time they are working. In some cases, callers have to wait for speaking to the representative concerned and this system can entertain callers with messages or music while they are in line.

Conference call 

It is another important feature, and allows workers present about an organization to stay communicated and connected. In some cases, you might be unable to attend calls and record your own call via call recording. With a PBX hosted service, you can be sure that you have a strong enough communication facility to satisfy all your needs.

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SIP Trunking and its Benefits

SIP is also known as Session Initiation Protocol, it is a standard protocol for communication by both voice as well as video Unified Communication by a specified data network connection. The SIP Trunking enables to replace and change the traditional and old method of communication i.e. the analog, Public Switched T1 Telephone Network.

The PSTN is one of the oldest methods of communication by now with the growing demand of the business world the SIP Trunking fits perfectly in meeting the needs of the modern world. This is because the SIP Trunking gives more benefit as compared to any of the old methods of communication and also it is very productive for setting up a business.

Benefits of SIP Trunking:

1. One of the major benefits of the SIP Trunking is the Cost and Savings. With the old telephones and landlines it was very difficult to make distant calls. Moreover at the time of stormy weather companies used to face difficulties to connect to distant place, but the SIP trunking reduces the cost of distant calls and also save a huge amount of money from the communication bills.

2. You need to pay only for the number of minutes that you have consumed on the calls, which reduces the cost on the calls and also it provides you better hold of connection to any place you want.

3. It also reduces the maintenance cost by cutting down the expenditure spent on the look out of the circuits, phones, devices, etc.

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Insights of the Cloud PBX Service

The PBX service was a great revolution in the call center industries, even the big companies and business has gained much growth with the used of the PBX services. The term PBX stands for Public Branch Exchange, in general this service is used to exchange and route the calls by the service provider. In the early stage of the PBX hardware machine, it used to be stored separately in a big room and it was operated manually with the help of workers and experts.

As the technology changed and evolved with time the PBX hardware also modified and in the present generation the PBX device is much smaller and effective as compared to its early version and now it doesn’t needs any manual operator for routing the call as it automatically routs multiple calls at the same point of time.

The Use of the Cloud PBX Service:

As the market demanded a greater need of the PBX service, the cloud technology was used to make the efficiency of the PBX more and the Cloud PBX was invented. The Cloud PBX works on the simple basic fundamental of the cloud computing, where all the entire data and leads is transferred and moved to different places with the help of internet communication unlike the old days where the data was send manually to different place and then processed for work. With this the Cloud PBX works more efficiently and consistently without creating any problems in working of the company and the call center.

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